Privacy Policy

1. Who We Are

Eldan is a home movement practice based at 41 Holland Park Avenue, London W11 3RG, United Kingdom. We provide written home workout programmes, individual movement consultations, and related educational content via this website (eldan.info). For the purposes of data protection legislation applicable in the United Kingdom, Eldan is the data controller of any personal data you submit through this site.

If you have any questions regarding this policy or our data handling practices, please contact us at [email protected] or by post to the address above.

2. What Information We Collect

We collect the following categories of personal data when you interact with this website:

• Contact form submissions: your name, email address, selected enquiry type, and the content of your message.
• Correspondence: email and written correspondence sent to us directly, including any personal details you include in those communications.
• Technical data: IP address, browser type, operating system, referring URLs, and page visit data, collected automatically when you visit this website.
• Cookie data: preferences and session data collected via cookies as described in our Cookie Policy.

We do not collect sensitive personal data, payment card information, or data from individuals we know to be under the age of 16.

3. How We Use Your Information

Personal data collected through this website is used for the following purposes:

• To respond to enquiries submitted via the contact form, including sending programme documents and consultation questionnaires.
• To maintain a record of correspondence for the purpose of managing ongoing programme relationships.
• To send programme update notifications to existing clients when a revision is published.
• To understand how the website is used, through anonymised analytics data, so as to improve its content and structure.

We do not use your data for automated decision-making or profiling. We do not sell or share your personal data with third parties for their own commercial purposes.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: where you have requested a programme or consultation, processing your contact details is necessary to fulfil that request.
• Legitimate interests: for maintaining correspondence records and sending programme revision notifications to existing clients.
• Consent: for non-essential cookies, where you have indicated your preference through the cookie consent banner.

5. How Long We Retain Your Data

Contact form data is retained for a period of 24 months from the date of last correspondence. Programme documentation and associated questionnaire data is retained for the duration of the active programme relationship plus 12 months. Technical and analytics data is retained in anonymised form for up to 26 months.

You may request deletion of your personal data at any time by contacting us at [email protected]. We will respond within 30 days and confirm deletion where no legal obligation to retain exists.

6. Third-Party Services

This website uses the following third-party services which may process data in connection with your visit:

• Google Maps: an embedded map on the contact page, which may collect technical data per Google's privacy policy.
• Google Fonts: fonts loaded from Google's servers, which may log your IP address per Google's standard practices.
• jsDelivr / unpkg CDNs: used to load CSS and JavaScript libraries; standard server log data may be collected.

We do not use third-party advertising networks, tracking pixels, or behavioural analytics platforms on this website.

7. Your Rights

Under UK data protection law, you have the following rights in relation to your personal data:

• The right to access personal data we hold about you.
• The right to request correction of inaccurate data.
• The right to request deletion of your data (subject to legal retention requirements).
• The right to restrict or object to processing in certain circumstances.
• The right to data portability where processing is based on consent or contract.
• The right to withdraw consent at any time where processing is consent-based.

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled improperly.

8. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, or loss. This includes HTTPS encryption on all page traffic and restricted access to correspondence records. No method of transmission over the internet is entirely secure; however, we take reasonable steps to protect data in our possession.

9. Changes to This Policy

This policy may be updated periodically to reflect changes in our practices or applicable law. Material changes will be noted with a revised effective date at the top of this page. Continued use of the website following a policy update constitutes acceptance of the revised terms.

10. Contact

For any questions regarding this Privacy Policy or your personal data, contact us at:
Email: [email protected]
Post: Eldan, 41 Holland Park Avenue, London W11 3RG, United Kingdom
Phone: +44 20 7346 8519